Boutique Stay FAQ
Q: Are airport/railway station pickup and drops included in the price? If not, how much will a taxi charge from the airport/railway station? If not, how do I get to and from airport/railway station?
A: No. Pickups and drops are not covered. Jaipur Airport (pick up/drop) – 1350 (one way) Railway station: 375 (one way)
Q: At What time can I check in at my arrival hotel?
A: The check-in time is 12 noon onwards.
Q: Can I request an early check-in?
A: We will try our best to honor the request. However, if we are sold out the night before, the check-in time will be 12:00 noon onwards.
Q: Can I book extra nights of hotel accommodation before or after my stay?
A: It is possible but depends upon the availability and at an additional cost.
Q: Can I add additional people to an existing booking?
A: Depends upon the availability and at an additional cost.
Q: What types of Credit Cards are accepted?
A: We accept Master, Visa, Amex Credit Cards.
Q: Can I cancel or make changes to my booking?
A: Please refer our cancellation policy. If you have opted for an Economy Saver Plan or any such plan that specifically states “No refund/no cancellation” then no cancellation would be allowed. For the others, please refer to the cancellation policy.
Q: When will I be charged for my booking?
A: You will be charged at the time of check-in.
Experiential Stay FAQ
Q: Does White Mushroom Hotels have family trips?
A: Yes. We do arrange family trips.
Q: Once I’ve started my trip, who should I contact for help?
A: You would be getting a Welcome note with the details of the manager at the property.
Q: Is airport/railway station pick up and drop included in the trip price? If not, how much will a taxi cost from the airport/railway station? If not, how do I get to and from airport/railway station?
A: No. It is not part of the stay.
Q: What time can I check in at my arrival hotel?
A: The check-in time is 12 noon onwards.
Q: Are trips physically tough?
A: No. The trips are not at all physically tough.
Q: I have a disability – can I join an experiential trip?
A: Yes, of course. You can join our experiential trips.
Q: I have special dietary requirements – will they be catered?
A: Yes. Just let us know and we will take care of your special dietary requirements.
Q: What will the food be like on my trip?
A: Veg/Non-veg food would be served. If you have any special request, kindly let us know in advance so that we could confirm if that can be arranged or not.
Q: What is the best way to carry money?
A: We recommend to have access to money from a variety of sources – cash and cards. The ATMs are available in all the cities and towns.
Q: Will refrigeration be available for medicines?
A: We have refrigeration facility available in the unit – not necessarily in the rooms.
Q: What if I get ill or injured on the trip and not able to continue?
A: Our guides are trained in giving the first aid and carry the kit to deal with minor injury and illness. If emergency and non-emergency health care are required, we will work with you to find appropriate medical care. For cancellation, please refer to our cancellation policy.
Q: Can I store extra luggage at the starting point hotel?
A: Yes. You can store your extra luggage at the starting point hotel.
Q: Do I need to carry a sleeping bag?
A: No. You won’t need to carry a sleeping bag.
Q: What clothes and footwear should I take on treks?
A: Wear whatever you are comfortable with. It is recommended to have strong sturdy shoes.
Q: What important documents do I need to carry?
A: ID card is good enough.
Q: Can I join a tour late or leave it early?
A: T&C apply. If part of a larger group, then it may not be possible.
Q: Are there any age restrictions on your tours?
A: There are no age limits on our tours.
Q: Can I opt out of certain activities if I want to?
A: Yes. If you want to opt out of a certain activity, you are free to do so.
Q: How difficult is the trek on my trip?
A: The treks are easy to moderate
Q: Do I get any free time?
A: Yes. The evening time will be free.
Q: What if I reach late and miss some part of the trip?
A: No refunds.
Q: What communication facilities will be available?
A: Wi-Fi is available at most of the places.
Q: How can my friends and family contact you?
A: Phone numbers are available on the net etc.
Q: Will my mobile work?
A: This will depend on the network service provider.
Q: Will I get internet coverage?
A: Yes – however, speed etc. is subject to service provider especially on the hills.
Q: Will I be able to charge my mobile or laptop on my trip?
A: No. We recommend you to take your own back up battery.